WHO WE ARE
Who We Are

We are an organization engaged in Ground Handling Services located at the Ninoy Aquino International Airport. Our objective is to provide high quality ground handling services that meet and exceed international standards ensuring efficiency and excellence in service delivery.

 

 

OUR HISTORY
Our History

Philippine Airport Ground Support Solutions, Inc. traces its roots back in April 1996 when PAIRCARGO, our mother company, formed a joint venture with Lufthansa Airport and Ground Services (LAGS) in establishing ground handling services at the Ninoy Aquino International Airport. The newly established Ground Handler was branded as Philippine Airport Ground Services (PAGS).

 

Within two years from its establishment, towards the end of 1998, Lufthansa shares were purchased by Globe Ground GmbH. This resulted in the re-branding of the company name from PAGS, to Globe Ground PAGS - Manila on August 1999. Eventually, Penauille Servisair bought the shares of Globe Ground.

 

In April 2010, Globe Ground PAGS - Manila became a fully-owned local company after PAIRCARGO completely purchased the shares,hence the birth of Philippine Airport Ground Support Solutions.

WHAT WE DO
What We Do

As a Ground Handling Company, we are tasked mainly to support the Ground Operations of Airlines who have made Ninoy Aquino International Airport as one of their destinations.

 

We go beyond that and do more for our clients.

 

We view good working relationships as a solid foundation to establishing strong partnerships with our airline partners. We don't just view our contracts with our clients as that of a supplier - vendor relationship.

 

We approach this with a view of forming a partnership in order to maximize the skills, knowledge, and experience inherent from both sides.

 

We take the time to work with our partners in ensuring that their operations here are as efficient and as effective as possible.

 

We work with our partners in achieving their business objectives as well as ours.

 

At the end of the day, it's a partnership that achieves goals. We work as one, we are one team.

VISION
Vision

To be the leader among all Ground Handling Companies in Manila and become the number one ground handling company in the Philippines.

MISSION
Mission

Deliver world class airport solutions to our clients.

CORE VALUES
Core Values

Accountability - We take responsibility for our actions, decisions, and their results

 

Integrity - We honor commitments. We are fair in all our dealings

 

Customer Centered - We place our customers in the center of all that we do. We take responsibility in ensuring that they are satisfied and endeavor to meet if not exceed their expectations

 

Cost Effectiveness - We aim to maximize our resources. We are prudent in our spending.

 

Passion for Excellence - We strive to be the best in what we do and dedicate ourselves being better everyday.

 

Teamwork - We respect each other as individuals and recognize that working together as a team enables us to achieve our goals with ease.

AWARDS & CITATIONS
Awards and Citations

Through the years, we've had the honor of receiving awards and citations as recognition for a job well done. This is evidence that it has been an effective and successful partnership with our airline partners.

 

Some of the current awards and citations we've received are:

 

AWARDS & CITATIONS
Singapore Airlines
Dragon Air
Dragon Air
Tiger Airways
All Nippon Airways
Ranked No. 2 Airport Performance Evaluation for all international cargo flights of ANA - 2012
Singapore Airlines
RANKED 3 MOST IMPROVED STATION FY 2010 - 2011
Singapore Airlines
2005 AND 2009 STATION #1 WORLDWIDE
Eva Air
NO. 1 STATION - FIRST QUARTER 2008
China Airlines
ULD CONTROL PERFORMANCE 2008 - TOP 6 AMONG THE 45 STATIONS SYSTEM WIDE (MNL WITH THE HIGHEST SCORE)
Etihad Airways
TOP 1 - ASIA PACIFIC MAY 2007 - GROUND SERVICE QUALITY, ON-TIME PERFORMANCE, AND BAG MISHANDLING
Etihad Airways
RANKED 1 KPI MAY 2007 - ASIA PACIFIC
Eva Air
RANKED 1 KPI MAY 2007 - ASIA PACIFIC
Etihad Airways
RANKED 1 KPI APRIL 2007 - ASIA PACIFIC
Eva Air
2004 TOP 1 WORLDWIDE
Eva Air
2004 TOP 5 WORLDWIDE
Northwest (Delta) Airlines
2004 BEST STATION IN ASIA PACIFIC
Northwest (Delta) Airlines
2004 TEAM SAFETY AND ACHIEVEMENT
Cathay Pacific
2004 5TH PLACE SYSTEM WIDE
Cathay Pacific
2003 1ST PLACE SYSTEM WIDE
Cathay Pacific
REFLEX PROGRAM - RANK 1ST PLACE IN 2003
Northwest (Delta) Airlines
BEST STATION IN ASIA PACIFIC IN 2003
Northwest (Delta) Airlines
TEAM SAFETY AWARD IN 2003
Cathay Pacific
2002 4TH PLACE SYSTEM WIDE
Cathay Pacific
2001 5TH PLACE SYSTEM WIDE
MEDIA
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CAREERS AT PAGSS
Check the latest career opportunities at PAGSS. You are welcome to visit our site or apply using our online application form. Click here.